💳 Refund Policy

At Print United Uk Ltd, client satisfaction is our top priority. We stand behind the quality of our IT support and technical services. This Refund Policy outlines the conditions under which refunds may be issued, and the process for requesting one.

01 General Refund Principle

We believe in transparent and fair dealings. Our goal is always to resolve issues first — a refund is considered when resolution is not possible or appropriate.

02 Eligible Refund Scenarios

You may be eligible for a full or partial refund in the following situations:

• The service was not delivered as described or agreed upon.
• A technical issue caused by our team resulted in damage or data loss (subject to investigation).
• Duplicate or erroneous charges were made to your account.
• A service was cancelled before work commenced.
• The issue reported was not resolved after multiple support attempts within an agreed timeframe.

03 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The service was fully delivered and completed as agreed.
• The client provided incorrect information that affected the outcome of the service.
• The issue was caused by third-party software, hardware, or user error.
• A refund request is made after the 7-day window from service completion.
• Services involving custom software development or deployment that are already in progress.
• Subscription or managed service fees for periods already serviced.

04 Refund Process

To request a refund, please follow these steps:

• Step 1: Contact our support team via email or phone with your service reference number.
• Step 2: Provide a brief description of the issue and why you are requesting a refund.
• Step 3: Our team will review your request within 3–5 business days.
• Step 4: If approved, the refund will be processed to the original payment method within 7–10 business days.

05 Partial Refunds

In cases where a service was partially completed or partially satisfactory, Print United Uk Ltd may offer a partial refund at its discretion. The amount will be determined based on the proportion of work completed and the nature of the dispute.

06 Chargebacks

We encourage clients to contact us directly before initiating a chargeback with their bank or card provider. Most issues can be resolved quickly through direct communication. Unwarranted chargebacks may result in the suspension of your account and legal action where appropriate.

07 Contact for Refund Requests

To initiate a refund request or for any questions about this policy, please reach out to us: